Shipping Policy
We want not only you but your pets to be 100% satisfied with your order. 💛
If the thing that you have gotten is not quite right, we are ready to lend a helping hand.
🗓️ Return Window
It is allowed to return most of the new, unused, and unopened items within 30 days counting from the delivery date to get a refund or exchange.
📦 Condition of Items
The products have to be in their original packaging and in a condition that they can be sold again.
Due to health and safety, reasons, it is impossible to return any opened treats, chews, and grooming products unless they are damaged or defective.
🚚 Return Shipping
In case it is our fault (e.g., wrong or damaged item), we will be the ones to pay for the return shipping.
On the contrary, the customer shall bear the cost of return shipping if it is not our error.
💳 Refunds
After checking your return, we will issue a refund to the original payment method within 5–7 business days.
Paying for shipping is non-refundable unless it is a return caused by an error on our side.
⚡ Easy Steps to Return
Send a mail to us at support@petpulse.com
including your order number and the return reason.
We will provide you with the guidelines and, if it is the case, a return shipping label.
Return the item within 14 days of getting the return instructions.
Hey there, fellow pet lovers! 👋
At PetPulse, we know pets aren’t just animals — they’re family ❤️. That’s why we created a place where you can find everything you need to keep your furry friends happy, healthy, and loved.
From 🦴 tasty treats and 🎾 fun toys to 🛏️ cozy beds and 🧼 grooming must-haves, we hand-pick every product to make sure it’s safe, top-quality, and pet-approved.
We started PetPulse because we wanted to make shopping for your pets easy, fun, and stress-free. Whether you’re spoiling a playful puppy, a sassy kitten, or a chill senior buddy, we’ve got you covered.
🐾 Join the PetPulse family and let’s keep those tails wagging, whiskers twitching, and hearts full of love. 💛